SkyTech Engineering Corporation – Refund Policy

Effective Date: October 27, 2023

1. Introduction

SkyTech Engineering Corporation is committed to providing you with top-quality products and a seamless shopping experience. This Refund Policy outlines the terms and conditions governing refunds for products purchased through our eCommerce platform.

2. Refund Eligibility

2.1. We offer refunds under the following circumstances:

• Defective or Damaged Products: If you receive a product that is defective or damaged, you are eligible for a full refund.
• Incorrect Product Shipped: In the event that we send you the wrong product, we will provide a full refund or exchange.
• Cancellation of Order: You can request a refund by canceling your order before it has been shipped.
• Non-Delivery: If the product is not delivered within the specified delivery time frame, you may request a refund.

3. Refund Process

3.1. To initiate a refund request, please follow these steps:

• Contact our Customer Support Team: Reach out to our dedicated customer support team within 7 days of receiving the product.
• Provide Proof of Purchase: Please have your order number and invoice ready.
• Explain the Reason: Clearly state the reason for the refund request.

3.2. Our customer support team will review your request promptly and may request additional information or evidence if necessary.
3.3. Once your refund request is approved, we will process the refund using the original payment method.

4. Refund Timeframe

4.1. Refunds will be processed within 10 business days from the date of approval. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.

5. Exclusions

5.1. Refunds are not applicable under the following circumstances:

• Change of Mind: We do not offer refunds for products due to a change of mind or buyer’s remorse.
• Used or Modified Products: Products that have been used, modified, or are in unsellable condition are not eligible for refunds.
• Missing Packaging or Tags: Products must be returned in their original packaging with all tags and labels intact.
• Customer Mishandling: Refunds will not be provided for products damaged due to customer mishandling.

6. Return Shipping

6.1. If a return is required, the customer may be responsible for the return shipping costs, unless the return is due to our error.

7. Contact Information

7.1. For refund requests and inquiries, please contact our Customer Support Team:

• Email: skytechparts@gmail.com
• Phone: +91-7204213419

8. Modifications

8.1. SkyTech Engineering Corporation reserves the right to modify or update this Refund Policy. Any changes will be posted on our website, and it’s your responsibility to review the policy periodically for updates.

By using our website and making a purchase, you agree to comply with this Refund Policy. If you have any doubts or require further clarification, please reach out to our Customer Support Team.